Beyond Expectations™ Customer Service Skills for Healthcare

Unlike any other customer service experience, providing customer service in healthcare is a unique animal. While the rudimentary elements of customer service are necessary, when providing service in healthcare an extra element is essential – patient CARE! This program highlights the similarities and differences in providing customer service to patients and their loved ones. It gives every staff member, from janitor to ceo, the necessary frame of reference, skill sets, strategies and techniques needed to go beyond patient expectations. Participants in this valuable series will recognize their role in the patient experience, and start modeling behaviors that promote healing and make patients feel valued and cared for; because patient care begins at the front desk -but doesn’t end there.

Customer Service Series are as follows:

• Customer Service in HealthCare; Not Just Another Day in the Park
• The Essentials of Customer Service; “Adding P.E.P. to Your Practice”
• Communicating C.A.R.E.fully
• Dealing with Different Personality Styles; Who Are You?
• Oops! 3 Steps to Service Recovery
• On the Line; Telephone Tips & Techniques
• How to Handle Difficult People
• Stress Reduction for Staff; Taking Care of the Caregiver

Click on the above topics for an outline of that particular seminar. (outlines are in PDF format)

Call our office at 1-800-Motive8 for more information on these topics or to learn about custom offerings.