Performance Management Strategies

Improving Medical Staff Productivity Thru Better Performance Strategies, Standards, and Feedback

Pay-for-Performance, Six Sigma, or Total Quality Management (TQM), whatever you call it, the outcome is the same —Results Count!


With the Pay-for-Performance movement taking shape at an accelerated pace in healthcare, managers must come online quickly with the ability to establish and interpret high performance standards, communicate them effectively to their staff, motivate each staff member to buy-in to the standards, and develop an efficient method to provide useful and timely feedback. This type of system isn’t new in practice; it is quite common in high performance industries and other specialized occupations. Standards that describe excellent performance are well defined, easily measured, and clearly communicated. A consistent performance feedback system is in place and managers are well trained at leading and coaching their staff to higher performance levels.

 

During this One-of-a-Kind Training Session each participant will enhance their ability to...

 

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  • Effectively point out areas of quality performance and areas that need improvement

  • Clarify job responsibilities and expectations

  • Provide “real time” employee recognition that motivates positive improvement

  • Keep the employee’s focus on critical elements of performance and productivity

  • Exceed standards of performance

  • Improve future performance, morale, and enthusiasm

  • Establish a cohesive environment and improve team dynamics

  • Deal with challenging personalities

  • Tap hidden reserves of energy in each staff member

  • Differentiate behavior issues from personalities

  • And much more…..

Enroll now

4 Power Packed Sessions

Full of Techniques Needed for

Today’s Health Care Environment

 

Session # 1: The Premise of  Performance Management

  • Understand what a Performance Management System really is

  • Learn 4 reasons why measuring performance is a great idea 

  • Learn what method of feedback gains the greatest results fast

  • Receive the “Rules on Rules” and learn how to use rules to increase performance positively

  • Gain a clear understanding about your expectations and how to communicate your expectations powerfully to the group

  • Uncover 5 things staff members expect from you to improve their performance

Session #2: Planning an Effective Performance Meeting

  • Learn to establish clear and measurable staff goals and objectives

  • Walk away with a method to determine if a meeting is "really" necessary

  • Get 5 steps that will help you structure an effective P.M.S. meeting 

  • Performance vs. Behavior: What is the difference and how will it effect the meeting 

  • Explore the true problem— Performance or Personality and the solution for each one 

  • How to construct effective documentation: standards and methods

  • Learn the steps for scheduling a performance meeting with an employee

Session #3: Conducting a Successful Coaching Session

  • Discuss the critical communication skills used in a coaching session

  • Learn a 5-Step system for evaluating performance to gain buy-in 

  • Learn 4 questions that will help employees open up during the meeting

  • Receive an effective model to follow when delivering good or bad news

  • Gain techniques to Handle excuses and emotions during the meeting

  • Practice situational dialog (examples)

Session #4: Follow-up is the Key to Modifying Behavior

  • Learn how to conduct effective follow up meetings.

  • Review the 3 critical steps for implementing disciplinary actions.

  • Discuss how to build an employee appeals process.

  • Walk away with tips for creating an employee suggestion process.

  • How to implement rewards and consequences that motivate long-term changes in behavior.

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