How To Be an "Awesome" Office Manager

Leadership Skills That Gain Results

 

Being an effective office manager requires more than just organizational skills. It requires both management and leadership skills. The old saying, you manage things and lead people, is more true today than ever. If you ever feel like a baby-sitter for your staff and patients; if you are frustrated by an apparent lack of commitment from those around you, or if you just need a boost to re-energize your self and your staff - this is the program that will help you overcome the stress and light a fire under yourself and your employees. The "Awesome" Office Manager is a uniquely designed leadership program guaranteed to enhance your skills and better equip you to grow, develop, and inspire your staff to become peak performers individually and as a team.

 

During this One-of-a-Kind Training Session each participant will enhance their ability to...

 

  • Gain 10 techniques to help your staff accept change better

  • Learn to plan, organize, and delegate workload to achieve more productivity 

  • Explore new methods to recruit, select, orient, and train new staff 

  • Learn 6 steps to improve buy-in to instructions and delegation 

  • Gain techniques to turn conflict into cooperation 

  • Coach an unproductive employee into a productive one 

  • Examine time management methods that empower you to take charge of the clock 

  • Discuss how to interpret “body language” and learn who may be stretching the truth 

  • Learn what to do when staff members aren't getting along

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Leaderships Skills That Work

  • Discover the traits of highly successful office managers 

  • Learn the 3 commons ways managers get promoted and how it may damage your credibility and authority

  • Discuss why leadership out performs management in healthcare 

  • Learn how leadership styles affect staff output

  • Explore how to lead differing personality types

  • Gain an understanding of the 3 learning styles and how to communicate with each style successfully

  • Take a Quality Leadership Survey and see how you stack up


Manage Time, Productivity, and a Changing Environment Effectively

  • Gain a powerful technique that will help everyone work together even during high-stress times 

  • Learn why plans breakdown and how to prevent it from happening

  • Discuss 2 main reasons your staff loses control of their time 

  • Learn the F.A.S.T. method and start getting bigger payoffs for the effort

  • Gain techniques to make your next meeting enjoyable, and productive

  • Discover how you can slow down and go faster 

  • Understand why people naturally resist change

  • Learn 10 ways you can move your staff out of their “comfort zone” 

  • Strategies you can use when the staff doesn’t embrace the change


Motivate, Communicate, and Evaluate Better 

  • Learn the techniques that D.R.I.V.E. a team to greater levels 

  • Explore the reasons a staff will produce T.R.A.S.H. 

  • Gain ways to spark greater enthusiasm in you and your staff

  • Discover 6 steps that eliminate mixed messages

  • Walk away with a new appreciation for performance feedback

  • Learn how a C.O.A.C.H. gains commitment to a change in behavior

  • Discover 3 steps that will forever cure the chronic complainer 

  • Learn ways to turn your problem-seers into problem-solvers 

 

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