Beyond Expectations; Customer Service in Healthcare

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Now you can use our materials to deliver high quality, practical training to your entire staff. Manager in a Box allows you to tailor the materials as liberally as you like. Use it as is - directly out of the box, or use the leader’s guide to help you thoroughly customize the program to your liking. Each session topic includes a leader’s guide with discussion questions, activities, powerpoint presentation, and workbook master with answer key.

Topics include:

• Customer Service in HealthCare; Not Just Another Day in the Park
• The Essentials of Customer Service; “Adding P.E.P. to Your Practice”
• Communicating C.A.R.E.fully
• Dealing with Different Personality Styles; Who Are You?
• Oops! 3 Steps to Service Recovery
• On the Line; Telephone Tips & Techniques
• How to Handle Difficult People
• Stress Reduction for Staff; Taking Care of the Caregiver

Click on the above topics for an outline of that particular seminar. (outlines are in PDF format)

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