Faculty

Viki Ryan, President

Seminar Leader

Viki Ryan has been in the spotlight all her life. As a graduate of the University of Miami Drama Department, Ryan learned how to capture an audiences' attention, concentrate on the necessary details to thoroughly prepare for her scene, an most importantly, function as a member of an ensemble. These critical lessons prepared Ryan to make her transition from pursuing success on "the boards of Broadway to the floors of healthcare providers and the streets of the corporate way."

As a registered nurse, she has had the opportunity to explore career paths that have given her an insight into human behavior and potential. Her varied background in the arts, medicine and business give her a well-rounded perspective that audience members relate to and appreciate. Viki brings to the platform a polished style and the skill of presenting material that many consider common sense, yet few make common practice.

For twenty years, Viki has dedicated her efforts to setting and achieving personal and professional goals, and learning how to create organizational systems that effectively support all the people involved. In companies ranging from pharmaceuticals to public schools, hospice to the March of Dimes, she has met or exceeded quotas or goals, ranked in the top percentile of producers, coordinated the efforts of committees and received numerous awards in sales and video production.

Ryan has applied street-tested strategies and techniques to achieve success in the "real world." While her accomplishments cover numerous industries and job functions, one characteristic remains the same; she understands that success is the result of the whole team.

A drama critic once wrote, "Viki could recite a dictionary and make it interesting." Wait until you hear what she can do with complete sentences!

Ryan Setzer

America's

Performance Coach

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Setzer is a highly requested international speaker and trainer. He has conducted over a one thousand seminars in 46 states and 9 countries. His 25 years of business experience combined with his practical, pull-no-punches style has inspired and empowered thousands to achieve goals and break the barriers that stand in their path.

Before his business career, he was a professional athlete. As a professional kick-boxer and boxer in the late 70's, Ryan stepped in the ring with the Champions of the World. He trained at the legendary, Angelo Dundee's 5th Street Gym in Miami Beach with the likes of Roberto Duran, and Alexis Arguello. From this environment Ryan was able to glean the qualities and understanding of what it takes to build and be a champion of your game.

Ryan’s audiences have included managers and staff members from the most prominent medical institutions like Johns Hopkins, Mt Sinai, The Deborah Heart and Lung Center, and The Mayo Clinic to many regional and local hospitals and clinics. With experience and exposure to real world scenarios, coupled with his fined-tuned people management skills and techniques, Ryan leaves attendees with new tools to use and a new perspective with which to move their careers and relationships forward.

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Randy Martin, Speaker

Security Specialist

Randy W. Martin is a 20-year veteran of law-enforcement in both West Virginia and North Carolina. He has served in many capacities, including as a police chief. In addition to his extensive law enforcement background, Randy has also dedicated many years to providing security in the hospital setting, including positions as director of security and being a highly requested trainer and consultant.

Randy is a true student of his profession. His practical strategies and techniques come, not only from the street and real life experiences, but also from his many years of study and training. Certified in numerous areas of the Criminal Justice System, Randy has instructed in medical facilities, private security, corporations, colleges and law-enforcement agencies throughout the United States. He is also a certified international instructor trainer in Police Batons, Defensive Tactics, Handcuffing, Firearms and Aggressive Behavior Management. Randy is one of the leading authorities on Aggressive Behavior Management in both the law-enforcement and healthcare professions. If your goal is to provide a safer and more secure environment for your employees, patients, and visitors, Randy Martin is the person to call.

Kristin Baird, RN, BSN, MHSA

Biography

With thirty years of experience in patient care, healthcare marketing, business development and administration, Kristin Baird is a talented speaker and facilitator with a passion for service excellence. She is president of Baird Consulting; an international consulting firm specializing in helping healthcare organizations foster a culture of service excellence. Using secret shopping as well as several additional assessment methods, Baird helps organizations to gain insight into their existing culture and embark on the process of moving from good to great.

Baird is a regularly featured speaker at state and national healthcare conferences on customer service, leadership and engaging nurses. She earned a Bachelors of Science in nursing from UW Madison and a Masters of Science in Health Services Administration from Cardinal Stritch College in Milwaukee.

She is the author of, Customer Service in Healthcare; A Grassroots Approach to Creating a Culture of Service Excellence, (Jossey Bass and American Hospital Association Publishing - 2000), and Reclaiming the Passion; Stories That Celebrate the Essence of Nursing (Golden Lamp Press 2005).

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Barry W. Pruitt

Barry Pruitt is an expert in business continuity planning, security, workplace violence prevention, and more. He is widely acclaimed internationally in Australia, Bahamas, Barbados, Belgium, Canada, United Kingdom, US, Puerto Rico, France, and Germany.

Currently, he is an adjunct professor at the Darla Moore School of Business at the University of South Carolina, on the teaching staff at the Fairfax County Criminal Justice Academy in Virginia, and William Jewell College in Missouri. Other education partner clients include the University of Arizona, University of Florida, Medical College of Georgia, Virginia Tech, Davidson College, University of North Carolina Charlotte, Johns Hopkins, and the University of South Carolina.

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