Customer Service Series

Beyond Expectations™

Customer Service Skills for Healthcare

Unlike any other customer service experience, providing customer service in healthcare is a unique animal.  While the rudimentary elements of customer service are necessary, when providing service in healthcare an extra element is essential – patient CARE!  This program highlights the similarities and differences in providing customer service to patients and their loved ones. It gives every staff member, from janitor to CEO, the necessary frame of reference, skill sets, strategies and techniques needed to go beyond patient expectations.  Participants in this valuable series will recognize their role in the patient experience, and start modeling behaviors that promote healing and make patients feel valued and cared for; because patient care begins at the front desk  -but doesn’t end there.

Dates for the Customer Service Series are as follows:

• How to Handle Difficult People

• Stress Reduction for Staff; Taking Care of the Caregiver

• Customer Service in HealthCare; Not Just Another Day in the Park

• The Essentials of Customer Service; “Adding P.E.P. to Your Practice”  

• Communicating C.A.R.E.fully

• Dealing with Different Personality Styles; Who Are You?

• Oops! 3 Steps to Service Recovery

• On the Line; Telephone Tips & Techniques  

Click on the above topics for an outline of that particular seminar. (outlines are in PDF format)

You decide the outcomes and skills you want your employees to improve during your very own session, scheduled at your own convenience, in the comfort of your own office. We'll design the materials, create interactive learning opportunities, and target the discussions to your unique situation.  You can even receive a cd copy of the audio for future training and review.