How to Manage Anger, Emotions, and Aggressive Behaviors in a Healthcare Setting

 

Anger, emotions, and agressive behavior in the healthcare setting is reaching epidemic portions. Studies indicate that each year many of healthcare professionals are either physically or verbally abused while attempting to do their job. There are many reasons why aggressive or violent behavior may occur, cognitive dysfunction, substance abuse, domestic issues that spill over into ER ,waiting area, or examination room, but there is only one answer---Training!

 

 

Some of the Topics covered include:

  • List four areas that a person may survey to determine if conflict is imminent

  • Describe the five states of mental awareness using the color-coded system.

  • Be able to recognize the predictable clash of opposing behaviors, attitudes, and feelings so you can defuse them early

  • Learn what legally constitutes a threat and how to legally address it

  • Walk away with verbal, non-verbal, and physical techniques that defuse conflict and save lives

  • and much more.

 

During this One-of-a-Kind Training Session each participant will enhance their ability to… 

  • Learn how the environment contributes to problems

  • Discovers teamwork strategies to protect each other

  • Discuss verbal clues that help predict trouble

  • Practice body language that calms “hot” situations

  • Learn what you bring to the situation and how to control your contribution

  • Turn conflict into chemistry

  • Learn how to respond to a put down without losing your temper.

  • Gain specific strategies for de-escalating angry people.

  • Learn stress management techniques that keep you cool and thinking even in the most stressful scenarios.

  • And much more. . . 

 

Call Us:

1-800-MOTIVE8

or

1-828-256-9955

Enroll now

4 Power Packed Sessions

Full of Techniques Needed for

Today’s Health Care Environment
 

Awareness, and Planning Strategies

  • Take a self-assessment to learn how mentally prepared you are

  • Outline four areas that help you determine if violence is imminent

  • Learn the five levels of mental awareness and how to code each by color

  • Discuss the key elements of an effective response plan and how to execute it flawlessly.

  • Learn how the physical environment can help or hinder you safety

Defining Conflict, Threat, and Danger

  • Gain a clear definition of what aggressive, abusive, or threatening behavior really is according to legal standards

  • List the four types of threats and the level of risk for each

  • Learn how to respond appropriately to inappropriate behaviors

  • Recognize predictable conflicts of personality, attitudes, and beliefs found in the workplace

  • Discuss legal aspects of your job that affect your choices when responding to aggressive behaviors (You may be surprised)

The Stages of Emotional Behaviors

  • Learn the stages that an person’s emotions pass through and where you can stop the escalation process

  • Take away verbal and non-verbal de-escalation skills that reduce the possibilities of emotional behaviors to you and others

  • Learn when to stand firm and when to back down

Defensive Techniques for Healthcare

  • Determine and plan a safe escape route

  • Learn the correct and legal times when force can be used

  • Discuss proper balance and body positioning to maintain your advantage

  • Learn to debilitate your attacker without creating residual physical injury

  • Practice the techniques that keep you from becoming a statistic

 

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